On this page
Rate limits
Documents recognizes the specific error code thrown by Jira when a rate limit is reached and, instead of getting an error outright, will retry up to 30 times at intervals of at least 1 second. If it still fails after these attempts, an error message will be displayed.
IP Allowlisting
If you want to use IP allowlists at the organisation level, to specify which IP addresses users must use to access content in Jira, please add the following IPs to your allowlists in order to allow Documents to communicate with Jira instance:
-
52.31.157.191
-
54.73.245.52
-
54.217.10.114
-
99.80.197.69
-
18.144.121.71
-
54.177.13.219
-
54.177.25.33
-
54.193.97.22
If these IPs are not added, the app will return error 403 (Forbidden):
