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Rate limits
Great Gadgets is a reporting application that, by definition, works with a large amount of data, so it makes a considerable amount of calls to Jira to retrieve the necessary data. We recommend that you do not enable user rate limits in the Jira or Confluence environment where Great Gadgets is running, as this may slow down the performance of the gadgets in terms of load time and negatively affect the user experience.
But if you still want to set rate limits, note that Great Gadgets recognizes the specific error code thrown by Jira or Confluence when a rate limit is reached and, instead of getting an error outright, will retry up to 30 times at intervals of at least 1 second. If it still fails after these attempts, an error message will be displayed. So make sure you don't set the limit too low.
IP Allowlisting
If you want to use IP allowlists at the organisation level, to specify which IP addresses users must use to access content in Jira, please add the following IPs to your allowlists in order to allow Great Gadgets to communicate with Jira instance:
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52.31.157.191
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54.73.245.52
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54.217.10.114
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99.80.197.69
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18.144.121.71
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54.177.13.219
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54.177.25.33
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54.193.97.22
If these IPs are not added, the gadgets will return an error 403 (Forbidden):